Shipping and Returns

To view the ACCC Guidelines on Repairs, Replacements, or Refunds, please click this link: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund


RETURNS

1.1 – Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

1.2 – To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.3 – Buyer will pay return postage of all items.

1.4 – Please note that a 15% handling fee may be charged for returns of items that are found to still be serviceable despite claims. In these cases you will be required to pay return postage to have the items returned to you.

1.5 – To complete your return, we require a receipt or proof of purchase.

1.6 – Please do not send your purchase back to the manufacturer.

1.7 – There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 90 days after delivery

1.8 – Consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.


Refunds (if applicable)

2.1 – Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable timeframe for the method of purchase.

Please note that the 15% handling fee mentioned in Para 1.4 may be applicable

2.2 – Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@4wddiy.com.au.

2.3 – Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

2.4 – Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@4wddiy.com.au and we will advise of shipping address

2.5 – Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

2.6 – Shipping of returns
To return your product, you should contact us at sales@4wddiy.com.au and we will advise of mailing address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

2.7 – If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance if available. We don’t guarantee that we will receive your returned item.

2.8 – Please note, as some of our products are shipped direct from suppliers/manufacturers to yourself, not all return addresses will be the same. Occasionally the Manufacturer may request that the item be sent direct to them for examination.

2.9 – From time to time glitches may occur in our software and  product may be displayed with an incorrect price, where possible we will try to honour the prices listed, however on occasion prices may be wildly inaccurate due to software issues and in these cases we will issue a refund in full and inform you that the order has been cancelled. We apologise in advance for any issues this may cause.


SHIPPING

3.1 – Please note that packages are sent via varied carriers, with a combination of Free and Express shipping methods.

3.2 – 4WD DIY takes no responsibility for loss or damage by shipping companies, however we will make our best steps to locate any packages that may become lost in transit for you

3.3 – Various shipping manufacturers have their own terms and conditions, for details please refer to the shippers website for terms and conditions

3.4 – If a shipping number is provided, it is pertinent that you contact the shipping companies in the first instance when enquiring about your packages.

3.5 – All shipping times quoted on this website are BUSINESS DAYS, and not Calendar Days. Please note that as some items are shipped from international origins, international public holidays and festivals may cause unexpected delays. These are out of the control of 4WD DIY.

3.6 – Please note that a lot of our products are sent via Dropshipping, as such we have little control if the originator of the package has an excessive handling time due to low stock levels that they have not communicated to us. If such a situation occurs, we will inform you at the soonest possible opportunity and we will offer a refund if the timeframe would be unreasonable to an average person.

3.7 – 4WD DIY reserves the right to wait until Afterpay and ZipPay purchases clear into our accounts before processing orders, this process can take 3-5 Business days.

3.8 – All express postage options will be dispatched as soon as possible, tracking number and shipping provider will be notified to customers when products are shipped.


Huracan Fabrications Terms & Conditions

SHIPPING

Where do you ship to?
-Shipping is Australia wide

How long does shipping take?
-We strive to ship the very next business day after payment.

Will I get a tracking number?
-Yes, tracking numbers are emailed out to you after your kits has been shipped.

WARRANTY

What are your warranty terms?
-Huracan fabrication guarantees the structural integrity of the steel used for the life of the vehicle

RETURNS

What is your returns policy?
-Returns are accepted – buyer pays return postage and Huracan fabrication will refund the full cost of the item less delivery.

Legalities

Is this engineered?

-Any seat modifications must be sighted by a certified engineer within your state of registration and mod-plated accordingly. This certification cannot be supplied by any aftermarket manufacturer as correct installation must also be verified.

-We have, however, had our kits legally engineered in every Australian state. So there will be no issues passing these tests if you wish to go down that route.


RAM® National Products, Inc. Limited Lifetime Warranty

This warranty is expressly limited to purchasers of RAM® products from RAM® or RAM® authorized resellers.

The warranty is limited to RAM® mounts and components.

The warranty does not include any device mounted or attached to a RAM® mount, such as a phone, GPS, computer or other device.

This warranty does not cover any product or part that has been abused, worn out, heated, ground or otherwise altered, used for a purpose other than that for which it was intended, or used in a manner inconsistent with any instructions regarding its use.

THIS WARRANTY IS EXCLUSIVE AND NATIONAL PRODUCTS INC. MAKES NO OTHER WARRANTY OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, WITH RESPECT TO THE PRODUCTS MANUFACTURED AND SOLD BY IT, WHETHER AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER MATTER.

No agent, employee or representative of National Products Inc. has any authority to bind National Products Inc. to any affirmation, representation or warranty concerning National Products Inc. products or parts, except as stated herein.

If any product or part manufactured by National Products Inc. is found to be defective by National Products Inc., in its sole judgment, National Products Inc. will, at its option, either repair or replace such defective product or part.

THIS REMEDY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE FOR ANY DEFECTS IN THE PRODUCTS OR PARTS MANUFACTURED AND SOLD BY NATIONAL PRODUCTS INC. OR FOR DAMAGES RESULTING IN ANY OTHER CAUSE WHATSOEVER, INCLUDING WITHOUT LIMITATIONS, NATIONAL PRODUCTS INC. NEGLIGENCE. NATIONAL PRODUCTS INC. SHALL NOT IN ANY EVENT BE LIABLE TO ANY BUYER FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND, WHETHER FOR DEFECTIVE OR NON-CONFORMING GOODS, NEGLIGENCE, ON THE BASIS OF STRICT LIABILITY OR FOR ANY OTHER REASON.

There is no upgrade on products, only replacement of defective components. The purpose of this exclusive remedy shall be to provide the buyer with repair and replacement of products or parts manufactured by National Products Inc. found to be defective in materials or workmanship or negligently manufactured.

Please note that the NPI Lifetime Warranty does not cover any electronic components integrated in the RAM® mounting system.

All IntelliSkin™ and electronic products are covered by a 3 year warranty to be free of manufacturer’s defects from the date of purchase.

Additionally, certain materials and components are considered general wear items and are not covered under the lifetime warranty. Wear items consist of, but are not limited to, suction cups, foam pads, rubber feet, etc.


Backorders

Please note that from time to time products may be placed on Backorder.

This means that your products could take up to 12 weeks before being shipped.

You will be notified at checkout of products being on backorder, and as a result of continuing to purchase these products, you have acknowledged that you are aware that there is a potential wait time of up to 12 weeks.

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