Shipping and Returns

RETURNS

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1.1 – Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

1.2 – To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.3 – Buyer will pay return postage of all items.

1.4 – Please note that a 15% handling fee may be charged for returns of items that are found to still be serviceable despite claims. In these cases you will be required to pay return postage to have the items returned to you.

1.5 – To complete your return, we require a receipt or proof of purchase.

1.6 – Please do not send your purchase back to the manufacturer.

1.7 – There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 90 days after delivery

Refunds (if applicable)

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2.1 – Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable timeframe for the method of purchase.

Please note that the 15% handling fee mentioned in Para 1.4 may be applicable

2.2 – Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@4wddiy.com.au.

2.3 – Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

2.4 – Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@4wddiy.com.au and we will advise of shipping address

2.5 – Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

2.6 – Shipping of returns
To return your product, you should contact us at sales@4wddiy.com.au and we will advise of mailing address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

2.7 – If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance if available. We don’t guarantee that we will receive your returned item.

2.8 – Please note, as some of our products are shipped direct from suppliers/manufacturers to yourself, not all return addresses will be the same. Occasionally the Manufacturer may request that the item be sent direct to them for examination.

2.9 – From time to time glitches may occur in our software and  product may be displayed with an incorrect price, where possible we will try to honour the prices listed, however on occasion prices may be wildly inaccurate due to software issues and in these cases we will issue a refund in full and inform you that the order has been cancelled. We apologise in advance for any issues this may cause.

SHIPPING

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3.1 – Please note that packages are sent via varied carriers, with a combination of Free and Express shipping methods.

3.2 – 4WD DIY takes no responsibility for loss or damage by shipping companies, however we will make our best steps to locate any packages that may become lost in transit for you

3.3 – Various shipping manufacturers have their own terms and conditions, for details please refer to the shippers website for terms and conditions

3.4 – If a shipping number is provided, it is pertinent that you contact the shipping companies in the first instance when enquiring about your packages.

3.5 – All shipping times quoted on this website are BUSINESS DAYS, and not Calendar Days. Please note that as some items are shipped from international origins, international public holidays and festivals may cause unexpected delays. These are out of the control of 4WD DIY.

3.6 – Please note that a lot of our products are sent via Dropshipping, as such we have little control if the originator of the package has an excessive handling time due to low stock levels that they have not communicated to us. If such a situation occurs, we will inform you at the soonest possible opportunity and we will offer a refund if the timeframe would be unreasonable to an average person.

3.7 – 4WD DIY reserves the right to wait until Afterpay and ZipPay purchases clear into our accounts before processing orders, this process can take 3-5 Business days.

3.8 – All express postage options will be dispatched as soon as possible, tracking number and shipping provider will be notified to customers when products are shipped.

 

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